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Replaceable Parts

This chapter of the Agilent Technologies Infiniium Oscilloscope Service Guide includes

information for ordering parts. Service support for this oscilloscope is replacement of parts to

the assembly level. The replaceable parts include assemblies and chassis parts.

Ordering Replaceable Parts

Listed Parts

To order a part in the parts list, quote the Agilent Technologies part number, indicate the quantity desired,

and address the order to the nearest Agilent Technologies Sales Office.

Unlisted Parts

To order a part not listed in the parts list, include the oscilloscope part number, oscilloscope serial

number, a description of the part (including its function), and the number of parts required. Address the

order to the nearest Agilent Technologies Sales Office.

Direct Mail Order System

Within the USA, Agilent Technologies can supply parts through a direct mail order system. There are

several advantages to this system:

• Direct ordering and shipping from the Agilent Technologies parts center in California, USA.

• No maximum or minimum on any mail order. (There is a minimum amount for parts ordered through

a local Agilent Technologies Sales Office when the orders require billing and invoicing.)

• Prepaid transportation. (There is a small handling charge for each order.)

• No invoices.

In order for Agilent Technologies to provide these advantages, please send a check or money order with

each order.

Mail order forms and specific ordering information are available through your local Agilent

Technologies Sales Office. Addresses and telephone numbers are located in a separate document shipped

with the manuals.

Exchange Assemblies

Some parts used in this oscilloscope have been set up for an exchange program. This program allows

the customer to exchange a faulty assembly with one that has been repaired, calibrated, and performance-

verified by the factory. The cost is significantly less than that of a new part. The exchange parts have a

part number in the form XXXXX-695XX.

After receiving the repaired exchange part from Agilent Technologies, a United States customer has 30

days to return the faulty assembly. For orders not originating in the United States, contact the local

Agilent Technologies service organization. If the faulty assembly is not returned within the warranty

time limit, the customer will be charged an additional amount. The additional amount will be the

difference in price between a new assembly and that of an exchange assembly.

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Agilent Technologies Ininiium 9000 Especificaciones Pagina 146